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Category Archives: Social Media

Gobsmacked

I’ve never really understood the phrase “gobsmacked” until today.

I got that same old spammy direct message on Twitter, saying “Did you see this pic of you. LOL” and a link:"This pic of you" Spam Message

As always, I deleted the email notification, and went to the sender’s timeline.

They are a small local company, with not many followers and a pretty meager twitter feed… so as well as replying on Twitter, I took the unusual step of calling their office to let them know that they had clicked on a bad link, and they needed to change their password.

Nobody was in the office, but I left them a fairly comprehensive message, explaining (in the simplest terms possible) how they could quickly resolve their issue.

About an hour later, I got a call back, asking if I was Bob, and asking me to explain what I was talking about.

Because… you see… they PAY someone to look after their Twitter account for them.  Or, more precisely, to send spam, on their behalf.

The Twitter feed that I took as someone’s sad attempt to break into the world of Social Media… was contracted out to a “professional”… who was tricked by the “Have you seen this picture of you. LOL” tweet.

And, now I understand “gobsmacked.”

I have no issue with someone helping out with Social Media.  Heck, I have a number of businesses and Organizations that I help with that !!!

But I believe in value for money, and if you can’t do something properly and well… say so, and get out of the way.

Apparently not everyone feels that way… and some people are just Social Media vultures… taking advantage of small companies that don’t know any better.

Gobsmacked !!!

 

FYI… The Free Dictionary defines ‘gobsmacked’ as British slang, meaning astounded or astonished.

Say What You Mean And Mean What You Say

“Say what you mean… And mean what you say…” Something my dad said to us as young children, to help us focus our thoughts, when we were trying to communicate difficult or complex thoughts.

His words came flooding back to me today, as I encountered a circumstance of someone posting a picture on Facebook that had a slur in it, and, when a few of us called them on it, the reply was that it “…was okay, because I didn’t create it.”  

Similarly, I have noticed a rash of Twitter accounts, where, in the 160 character bio, they make special note that “…any retweets do not imply endorsement.”

We are in a time where Facebook is all about liking… Twitter is all about tweeting… and Pinterest is all about pinning… yet despite the multitude of images, messages and captions we process every day, there seems to be a growing sense, that each of us are somehow an arms length away from “owning” what we are saying.

If I post something on my Facebook wall, I “endorse” that item.

If I retweet something on Twitter, I do so because I found it informative, funny or helpful. I have read and understood it, and want to share the value I found in it.

If I pin something on my Pinterest boards, the same thing…  I am sharing something that I thought had value.

If I find something rude or offensive, I will not share it unless I do so to educate or draw attention to it, as in the case of my “Not Okay To Use The ‘R’ Word” blog post.

What I won’t do is slough it off, and say… “Well, I didn’t read it” or “I thought it was funny, despite the obvious flaws or slurs.”

Everything that is part of my social media… or on my websites… is an extension of me and my thoughts, and I stand behind them.

I’m not saying that I’m infallible.  I sometimes trip up on words, and have to edit myself, or tweak a post after someone points out something I mis-spoke about.

But I look at everything I do, and run a filter, and ask, “Am I okay with this message?”

Maybe it is because I help a number of charities and organizations with their Social Media accounts, but I just do this automatically.

Some things I tweet from one account, would be entirely inappropriate for another… but that is part of Branding.

And I am proud of my BobSongs Brand, and would never think to post content to it, that I don’t PERSONALLY endorse.

And so, tonight, it got me wondering: Why is it that SO many people don’t feel that way about THEIR brands ?

???

“Say what you mean, and mean what you say.”

Thanks, Dad !!!